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Thanks for your continued reporting of this issue. We can confirm this issue is isolated to manual control panel machines equipped with manual Modbus connection. Models affected: MCR500, MCR-1, MCR-3...

Hi - Think of 'greens' as your raw material inventory. For example, I have a Las Lajas from Costa Rica that was sourced from Cafe Imports with a Cafe Imports item number P21099. That would be green in...

Hi Meg @blkcitycoffee - This appears to be fixed as of this afternoon. Let us know if you're still having an issue? Hope you are well!

Hi @DefinedCoffee - I just spoke with Karsten & the dev team and it sounds like this has been fixed about an hour ago. Let us know if you're still seeing an issue? Thanks!

Hi Richard - Can you send a link to the moving pod? Asking because in my experience those pods are fairly flimsy. But maybe you have something more like a container?

You've seen the way we crate roasters for delivery so you likely have an idea of doing easy things like removing the hopper and trier, securing the drum door, etc. You might consider unmounting the co...

Just to clarify that we're on the same page, Fedex won't crate it for you but you could have that hired out by a local rigging company or crate builder. What I meant was, when we ship MCR-3s, they shi...

Thanks for your continued reporting of this issue. We can confirm this issue is isolated to manual control panel machines equipped with manual Modbus connection. Models affected: MCR500, MCR-1, MCR-3...

Hi Dan - You should be able to expand and collapse the FFD panel. Try touching/clicking the bar of that section on the right side to collapse it. If that doesn’t work, give us a screenshot?

Hi Ender - A DIY half step might be to build a jig. Have base jig or guide where you put the bag into a specific spot and then a second jig that hinges down over top that allows you to place the edge ...

Hi Jake - What carrier(s) are you using and what range of pounds are you shipping most often?

Hi Jake - I'm betting you have condensation in your stack and it's running/dripping down into your chaff collector. We mitigate this on installs by using double wall venting above the kit and maybe go...

Hi Gary - You can only totally delete a green or coffee if you haven’t roasted it yet. After you’ve roasted, you can only make greens and coffees inactive. I sort of know what you’re...

Hi Faisal - If you navigate to that coffee under the 'Coffees' menu item, you'll find all profiles for that coffee stored together. The dashboard shows a limited number of recent profiles.

Hi Derek - It's a good question. Here's the help section on Greens & Coffees but I'll also explain a bit below: https://roastpath.com/help/greens-coffees/ Inventory tracking is down the road yet but i...

The dashboard shows the most recent profiles for quick reference but all profiles are stored under their associated coffees. At this time while we are still in beta, there is no limit to how many prof...

Hi Tommy - what are you using for your roaster configuration on the portal?

Hi Toasted Roaster - You may need to update your app. To see the version you currently have installed, view the 'About' section under the main menu in the app (upper left corner).

This issue has been fixed and will go live with the next update. The update will also include the ability to turn on/off the automatic detect of drop that some users are seeing due to the drop-outs in...

The next update addresses the drop outs and will also include the ability to turn on/off the automatic detect of drop that some users are seeing due to the drop-outs in communication. We hope to publi...

Hi Mitch, You'll want to post the individual URLs of those shared profiles so people can see them online. https://roastpath.com/help/sharing

Hi - sorry for the delay on this. You can delete roasts from inside the RoastPATH app. Revist the profile either by finding it in your dashboard or by finding it under the coffee to which the profile ...

Hi Mick, can you upload a screen shot of your roast screen? Do you have your roaster selected and is it showing that the bridge and sensors are connect with a green check mark? Live Roasting is a broa...

Hi Mick, It looks like you may not have selected a configuration for this roaster. RoastPATH needs to know how your roaster is passing information to the app (phidget, PID, etc.) in order to receive i...

(You can upload and insert photos in the forums by using the photo icon when creating a post or reply)

Explanation of RoastPATH (the app), the Bridge and the Portal: https://roastpath.com/help/get-connected/#roastpath-bridge-portal If you've updated your settings in the Portal, you will need to refresh...

Hi Meg! Cool! If you wanted specific direction and you were sitting here, this is the list of questions I would ask you. 1. What is the wholesale situation: Is this a grocery store, coffee shop, multi...

Hey Everyone - this morning our team made an update to the app that may require some users to un-install and reinstall the RoastPATH app. If you are unable to run the app - if the Bridge is crashing o...

Hi Mick, in the email that you have from us that had your invite code, there's a red button at the top named '5-Step Quick Start Guide'. https://roastpath.com/quick-start/ Additional info in our Help ...