Karsten // Mill City Roasters + RoastPATH
@Karsten_on_RP
Support Engineer
米国
に関しては
Support Engineer here at Mill City Roasters
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@Karsten_on_RP
で掲示される RoastPATH® Help
投稿: Solution for Expired Subscription Message in the App
Hey everyone - A few users are reporting an error message in the RoastPATH app noting their subscription is expired even when it is not. This typically happens when a user remains logged in over long periods of time and the app doesn’t get a chance to call back to the server to check subscription details.
The fix: Log out, restart the app, and log back in to refresh your subscription details.
We’ll work on a permanent fix for this so you don’t see this error. Thanks for your patience.
Hi Sid,
If you are having issues with connection check out the RoastPATH Help Center for articles on troubleshooting connections or reach out to support@roastpath.com for more help.
Roast Replay is our automation functionality inside RoastPATH. Roast Replay can automatically adjust setting on a roaster based on the settings from a previous roast. It is only available for use with Digital series MCR Roasters that have had a Firmware update.
For more information on Replay check out this article, Is my roaster Roast Replay ready? And to request a Firmware update for a Digital series Roaster reach out to support@roastpath.com .
Manual Roasters can use RoastPATH to manually follow previous recorded roasts but are unable to be automated using Roast Replay.
Hope this helps,
Karsten
Hi @DefinedCoffee,
Thank you for the feedback, we always appreciate it! The Single Origin Coffee % bug (as we call it), is a known bug that will be fixed with the next website update. The update should go live later today! Keep an eye on the Forum Announcements for more info about the update.
Thank you again for the bug report, it really helps us keep improving the RoastPATH experience.
Cheers,
Karsten_on_RP
で掲示される RoastPATH® Help
投稿: Solution for Expired Subscription Message in the App
Hey everyone - A few users are reporting an error message in the RoastPATH app noting their subscription is expired even when it is not. This typically happens when a user remains logged in over long periods of time and the app doesn’t get a chance to call back to the server to check subscription details.
The fix: Log out, restart the app, and log back in to refresh your subscription details.
We’ll work on a permanent fix for this so you don’t see this error. Thanks for your patience.
Karsten_on_RP
で掲示される Announcements
投稿: RoastPATH Q/A Webinar - Wednesdays at 3PM CDT
Do you have:
- Curiosity about Roast Replay?
- Questions about using RoastPATH?
- Suggestions for features or improvements to the user experience?
Come join us for the inaugural RoastPATH Training Webinar!
Hosted from 3-4pm CDT, today Wednesday April 26th with Karsten and Nick from MCR
Hi Sid,
If you are having issues with connection check out the RoastPATH Help Center for articles on troubleshooting connections or reach out to support@roastpath.com for more help.
Roast Replay is our automation functionality inside RoastPATH. Roast Replay can automatically adjust setting on a roaster based on the settings from a previous roast. It is only available for use with Digital series MCR Roasters that have had a Firmware update.
For more information on Replay check out this article, Is my roaster Roast Replay ready? And to request a Firmware update for a Digital series Roaster reach out to support@roastpath.com .
Manual Roasters can use RoastPATH to manually follow previous recorded roasts but are unable to be automated using Roast Replay.
Hope this helps,
Karsten
Hi @DefinedCoffee,
Thank you for the feedback, we always appreciate it! The Single Origin Coffee % bug (as we call it), is a known bug that will be fixed with the next website update. The update should go live later today! Keep an eye on the Forum Announcements for more info about the update.
Thank you again for the bug report, it really helps us keep improving the RoastPATH experience.
Cheers,
Hi Meg,
Thank you for the bug report and feedback. The "Single Origin %" bug you are seeing is a known bug on Web. It will be fixed in the next web update (hopefully out next week).
Till then you should be able to edit your Single Origin coffee in the App without issue.
Cheers,