Hey Everyone - this morning our team made an update to the app that may require some users to un-install and reinstall the RoastPATH app. If you are unable to run the app - if the Bridge is crashing or if you are unable to connect to your roaster - un-installing and reinstalling the app should solve your issue. We are investigating why the upgrade process broke the connection between the application and roaster. We have not encountered this issue in the past and are working to find a solution that avoids it going forward.

1. To un-install RoastPath, click the windows button and search for RoastPath. Right click on the app and select uninstall.

2. To reinstall RoatPath follow this link to open the store app and reinstall.

You will not lose any information by uninstalling. Once you reinstall and sign in again, all of your greens, coffees, roasts, roasters, everything will be available again.

Thanks for your help with this. We appreciate your patience!

Hi Dan - You should be able to expand and collapse the FFD panel. Try touching/clicking the bar of that section on the right side to collapse it. If that doesn’t work, give us a screenshot?

Hi Ender - A DIY half step might be to build a jig. Have base jig or guide where you put the bag into a specific spot and then a second jig that hinges down over top that allows you to place the edge of the bag where you want it (sort of a very shallow U shape so you get the left/right correct) and then you smooth up/away to stick the label onto the bag. I've done this before using matboard (the type used in art framing). It's thin enough to work in layers like this but thick enough to give you a little edge to bump up against. It'll wear out with use but you just replace it.

Hi Jake - What carrier(s) are you using and what range of pounds are you shipping most often?