Persistent Dropouts on 1KG with Fotek Modbus
Hey RoastPATH Community! I've been experiencing dropouts every few seconds. Happens on both BT and ET. Usually both at the same time, occasionally one or the other. no connection or Always get an error message. Says either no connection or the data requests are too frequent. Also getting spikes and dips on both always at the same time.
I don't know if it's my panel or my app. Any experiences or suggestions would be awesome!
I am too running into the same problem - I provided some details to support. What computer are you using and OS? I am using Mac (fully updated). With a usbc female adapter for the usb cable provided by the machine
Thanks for your continued reporting of this issue. We can confirm this issue is isolated to manual control panel machines equipped with manual Modbus connection.
Models affected: MCR500, MCR-1, MCR-3 with manual control, and older pre-2018 models with a manual Modbus connection.
Models NOT affected: MCR-2D, MCR-2E, MCR-3D, MCR-6, MCR-10, MCR-15, MCR-20, MCR-30, MC-60 (less than 5 years old) and older models with a Phidget connection.
We'll be actively working on this issue over the next few weeks. The current expectation is that we'll have a new release by the end of the year that should improve or eliminate these issues. Thanks for your patience and continued reporting of these issues. If you are experiencing drop-outs on one of the models noted above as NOT being affected, contact firstname.lastname@example.org.
I had this issue a few years ago on my 3k. I fixed it by switching to a phidget. I have a manual machine. Never had an issue since. My roaster buddy had the same issue for over a year and once he switched to a phidget he never had another issue. I don't think its a software issue but some sort of interference in the roaster board. Possibly related to heat or grounding and maybe the digital roasters have different hardware that doesn't carry the same issues.
Our next release is in final testing, should be launched this week or next based on our findings in testing.
Next release unifies a few connection details that could have previously been configured in such a way as to cause connection instability.
Basically, we've made it easier to configure your connection and have found that this should solve a majority of the reported issues.
@justcrackedcoffee I'm on Windows. USB to USB. Had been running great until about a year ago. Had an 8 month pause while I relocated and just getting back up and running.
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